We thank you for taking the time to complete this online survey. We hope you enjoyed your experience with us . By answering the questions below you will assist us in making any needed changes and improving our overall programs and service.
Swim Date:
Swim Time: 9:00 am Structured Swim 9:45 am Natural Swim 1:00 pm Structured Swim 1:00 pm Shallow Encounter 3:30 pm Structured Swim 3:30 pm Shallow Encounter
Reservation (Booking) Last Name: (optional)
***Please rate the overall quality of your first contact with us?
Excellent Very Good Average Below Average Poor
***How personable and pleasant was our reservations/Gift Shop Staff? Did we answer all questions?
Yes No
***Did we explain the swim programs to you and did we offer our other programs (Photo Shoots, Everglade Tours)?
***When you arrived for check-in, were you greeted right away?
***Did you feel comfortable asking questions?
***Were we available to assist you when needed?
***Did we offer the photo shoots to you as an option?
Please provide additional comments regarding your experience with reservations & gift shop:
Animal Care Staff :
***Please rate the overall quality of the educational briefing.
***Was the briefing easy to hear and understand?
***Were we informative? Was it interesting?
***Were the answers given clear and understandable?
***Was your briefer helpful and friendly during the time you spent with he/she?
***Please rate the overall quality of the time you spent with your Animal handler.
***Did your Animal Handler take the time to get to know your name?
***Was she/he attentive, helpful, upbeat and patient during your encounter?
***Were we courteous and professional?
***Was our animal care staff available to you after your encounter?
Please provide additional comments regarding your experience with our Animal Care Staff:
Photo Department :
***Please rate the overall quality of the time you spent with your Photographer.
***Were you offered a photo shoot package when you checked in?
***Did a photographer introduce his/herself and make you aware of what they were doing during your swim?
***Did your photographer offer to show you the photographs of your swim?
***Please rate the overall quality of your photos.
***Did your photographer make you aware of all photo possibilities (Photo CD, Mugs, Mousepads, Prints)?
Please provide additional comments regarding your experience with our Photo Department:
Please Rate Your Overall Experience:
***Please rate your overall experience at Dolphin Cove.
***Have you swam with dolphins before?
Yes No If so, where?
***If you swam at another facility, how would you rate our program?
Much Better Better Same Not as Good Poor
***Would you come back again and recommend us to others?
Please provide additional comments regarding your overall experience at Dolphin Cove:
Thank you again for participating in our survey. Please click on the Submit button below to send your survey to us.
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