Dolphin Cove

Swim Time: 9:00 am Structured Swim 9:45 am Natural Swim 1:00 pm Structured Swim 1:00 pm Shallow Encounter 3:30 pm Structured Swim 3:30 pm Shallow Encounter   

Reservation (Booking) Last Name: (optional)

Excellent
Very Good
Average
Below Average
Poor

***How personable and pleasant was our reservations/Gift Shop Staff? Did we answer all questions?

Yes
No

***Did we explain the swim programs to you and did we offer our other programs (Photo Shoots, Everglade Tours)?

Yes
No

***When you arrived for check-in, were you greeted right away?

Yes
No

***Did you feel comfortable asking questions?

Yes
No

***Were we available to assist you when needed?

Yes
No

***Did we offer the photo shoots to you as an option?

Yes
No

Please provide additional comments regarding
your experience with reservations & gift shop:

Animal Care Staff :

***Please rate the overall quality of the educational briefing.

Excellent
Very Good
Average
Below Average
Poor

***Was the briefing easy to hear and understand?

Yes
No

***Were we informative? Was it interesting?

Yes
No

***Were the answers given clear and understandable?

Yes
No

***Was your briefer helpful and friendly during the time you spent with he/she?

Yes
No

***Please rate the overall quality of the time you spent with your Animal handler.

Excellent
Very Good
Average
Below Average
Poor

***Did your Animal Handler take the time to get to know your name?

Yes
No

***Was she/he attentive, helpful, upbeat and patient during your encounter?

Yes
No

***Were we courteous and professional?

Yes
No

***Was our animal care staff available to you after your encounter?

Yes
No

Please provide additional comments regarding
your experience with our Animal Care Staff:

Photo Department :

***Please rate the overall quality of the time you spent with your Photographer.

Excellent
Very Good
Average
Below Average
Poor

***Were you offered a photo shoot package when you checked in?

Yes
No

***Did a photographer introduce his/herself and make you aware of what they were doing during your swim?

Yes
No

***Did your photographer offer to show you the photographs of your swim?

Yes
No

***Please rate the overall quality of your photos.

Excellent
Very Good
Average
Below Average
Poor

***Did your photographer make you aware of all photo possibilities (Photo CD, Mugs, Mousepads, Prints)?

Yes
No

Please provide additional comments regarding
your experience with our Photo Department:

Please Rate Your Overall Experience:

***Please rate your overall experience at Dolphin Cove.

Excellent
Very Good
Average
Below Average
Poor

***Have you swam with dolphins before?

Yes
No
If so, where?

***If you swam at another facility, how would you rate our program?

Much Better
Better
Same
Not as Good
Poor

***Would you come back again and recommend us to others?

Yes
No

Please provide additional comments regarding
your overall experience at Dolphin Cove:

Thank you again for participating in our survey. Please click on the Submit button below to send your survey to us.